Strategic Planning
Environmental analysis.
Strategic thinking and planning in national, state-wide and local
contexts.
Ability to apply strong analytical and problem solving skills.
Concept Mapping
Program logic and planning.
Development of evaluation criteria and frameworks.
Development of psychometric instruments.
Organisation, Program Review & Design
Appraisal of national, state-wide and local service systems within broader political and governance
contexts.
Innovation and service delivery system realignment within a quality assurance framework and with a customer
focus.
Concept mapping.
Particular expertise in coordinated care.
Capacity Building
High level skills in analysis, diagnosis and problem
solving.
Capacity building; institutional strengthening; team building; enhancing work systems; challenging service delivery models; and facilitating efficient and effective
operations.
Optimising synergy and productivity.
Taking a systemic perspective: understanding and analysis of the multiple factors affecting service quality, operations and development of an organisation and/or
system.
Commitment to quality, achieving outcomes, and a consumer-centred approach.
Evaluation & Evaluation Design
Extensive experience in consultative procedures, in designing and conducting evaluations of complex programs, and in clarifying and assessing program
assumptions.
Evaluation training.
Qualitive & Quantitive Research
Rigorous, tailored quantitative and qualitative research and evaluationExtensive experience conducting focus groups, nominal source groups and concept
mapping.
Development of psychometric instruments for self assessment and development, evaluation and
research.
Supervision and training of researchers.
Needs & Satisfaction Analysis
Collection and analysis of qualitative and quantitative needs
data.
Defining service and system gaps.
Community & Health Profiles
Development of community profiles: demographic, health and social.
Project & Change Management
Project planning and scoping: developing a business case, scoping the project, and developing a project
brief.
Expertise in project management tracking and reporting, including use of project management
tools.
Strong outcome orientation.
Policy Development
Substantial experience in policy analysis, development and implementation in both government and community sectors underpinned by hands-on experience in program design and
evaluation.
Ability to identify emerging issues and prepare effective policy responses.
Governance & Risk Management
Development and implementation of performance indicators, and accountability and measurement
frameworks.
Monitoring and reviewing systems.
Performance evaluation and measurement.
Management Coaching
Mentoring and advising C.E O.s and Executive Managers.
Building capacity and coaching of senior managers, management teams, Boards of Management, and
consultants.
Facilitating supportive environments to plan, build unity in strategic direction, develop skills, solve problems, and be creative and innovative.
Negotiation & Mediation
Sound analysis, negotiation and influencing skills in addressing complaints, conflicts, problems, and organisational dysfunction, and in closing contracts.
Training
Sound track record of successful needs analysis leading to the design of training programs to meet organisational needs.
Innovative training programs developed from a sound understanding of adult learning
principles.
Skilled presenters, public speakers and facilitators with experience in a wide range of teaching, training and conference environments.
